A. WE HAVE THE SATISFACTION OF OUR CUSTOMERS AS A MANAGEMENT PRIORITY
• The company will analyze and give priority to the requirements and recommendations of customers for the improvement of products, deliveries and services.
• “OTELINOX exists because of its customers”, thus the company makes every effort to treat its customers in a fair and polite way, respecting their right to choose freely.
• The company makes every effort to correctly solve the problems related to customers and will respond to their complaints in a timely manner, in a transparent and efficient manner.

B. WE ACT TO GIVE SHAREHOLDERS VALUE
• The company will actively pursue increases in the return on investment for shareholders, maximizing profits through transparent and solid management.
• The company will honor its responsibility towards shareholders and interested parties by announcing major economic and financial information, in good faith and in good time.